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RETURN & EXCHANGE POLICY
We totally get it, buying jewellery and accessories online can be tricky. That’s why we’ve made our returns process as easy and transparent as possible.
We offer store credit or exchanges only. Refunds are not available unless an item is faulty and cannot be replaced.
To be eligible for a return, your item must:
Be returned within 14 days of delivery (as marked by tracking).
Be unworn, undamaged, and in original packaging with all tags attached.
Not have been purchased on sale (including promotional offers).
Start Your Return
Returns and exchanges are made online through our returns portal.
Enter your order number and email, select your items, and choose store credit or an exchange. Return instructions are sent to your inbox straight away.
Please send your return to the address provided, using a tracked courier. Return shipping is at your own cost.
Non-Returnable Items
Unfortunately, we cannot accept returns under the following conditions (no exceptions):
- Items purchased on sale or during a promotional event.
- Sets & Build Your Own Bundles.
- Earrings (due to hygiene regulations).
- Custom-made pieces.
- Gift cards.
- Items that have been worn or altered.
- Items outside the 14-day return period.
Please choose carefully. We do not offer refunds unless an item is faulty and cannot be replaced.
Exchanges
We offer same-style exchanges for a different size or variant, subject to stock availability. To choose a different piece, return your item for store credit instead.
- Sale orders: not eligible for return, but same-style size exchanges are available, subject to stock.
- Sets & bundles: not eligible for return, but items in a bundle can be exchanged for the same style in a different size or variant, subject to stock.
- Earrings: not eligible for return or exchange.
- An exchange shipping fee of NZ$10 (New Zealand) or NZ$12 (Australia) applies, to send your new piece to you. As we are based in New Zealand, all fees are charged in NZD.
- We do not offer in-person exchanges or returns due to privacy and security reasons. We kindly ask that our policy is respected. All returns must be sent via a courier company, and any parcels not sent this way will be rejected.
Further Information
Can I Cancel or Change My Order?
We pack and dispatch orders quickly, so once your order is confirmed we cannot guarantee changes to your order details or delivery address.
If you need to make a change, please email help@barejewellery.co.nz as soon as possible and our team will do their best to help.
What Should I Do If My Item Is Faulty?
We're sorry to hear that. Start a claim in our returns portal, select the item, and upload a photo. Our team will review your claim and be in touch with next steps.
Faulty pieces are covered by our 90-day warranty.
Start a claim →
What is NOT Considered a Fault?
Wear & tear, including fading plating, scratches, or discoloration from exposure to chemicals.
Chipped, cracked, or broken pearls, shells, or gemstones due to mishandling.
Earrings that become loose over time—please see our care guide for adjusting guides.
Allergic reactions to metals/materials—please check materials before purchasing.
Slight differences in color or plating shades (e.g., variations between gold, silver, or platinum plating).
Color variations due to screen display differences. The product images on our website are the most accurate reference.
What Is The Return Process?
Visit our returns portal and enter your order number and email.
Select your items and choose store credit or an exchange.
Send your return to the address provided, using a tracked courier.
Once your return is received and checked, your store credit is issued (as an online code, valid for 12 months) or your exchange is sent.
Do you have any more questions?
Please visit our Help Center.